Безопасность и обработка данных
Как в Pixoate защищены ваши файлы, платежи и данные аккаунта.
Инструменты, работающие в вашем браузере
Text and developer utilities — the JSON, HTML and Markdown formatters, the hash, Base64, JWT and URL tools, the case and word-count tools, the diff checker, color picker, password and lorem-ipsum generators, and the QR generator — process your input entirely on your device. For these tools, your input never leaves your browser and is never uploaded to a server.
Инструменты, работающие на наших серверах
Everything that processes an uploaded image, PDF or document — image conversion, compression, resizing, rotation, cropping, background removal, AI upscaling, photo effects, OCR and translation, plus all PDF tools including merge, split, rotate, compress, sign, annotate, fill, scan-to-PDF and HEIC conversion — requires server-side processing. Your file is sent over an encrypted HTTPS connection, processed, and automatically deleted within 24 hours — unless you explicitly share a result, which keeps it at a public link anyone who has it can open for up to 30 days, and, when you are signed in, your account keeps a small preview image and the details of each result for 7 days on the free plan or 180 days on Premium — never a copy of your file, and you can delete it whenever you like. Apart from that we do not retain your uploaded files and have no access to them after processing.
Чего мы никогда не делаем
- Мы никогда не используем ваши файлы или контент для обучения моделей AI.
- Мы никогда не передаём ваши файлы третьим лицам и никогда не продаём ваши данные никому.
- We never keep your files beyond 24 hours — except a result you deliberately share, which lives at its public link anyone who has it can open for up to 30 days, and, when you are signed in, the small preview image behind each My Work entry, kept 7 days on the free plan or 180 days on Premium and never a copy of your file.
- We never watermark your paid downloads — every file you export on a paid plan is delivered clean and at full resolution.
Results you choose to share
Sharing a result is the only thing that ever makes it public, and it only happens when you ask for it. If you create a share link, we keep that result — and, where the shared page shows a before/after, the photo you started from — for up to 30 days instead of 24 hours, then delete it automatically. A share link is public: the address is unguessable, but it is not password-protected and does not require signing in, so anyone who has the link can open the result. The shared page is a normal public web page, so if the link is posted somewhere a search engine can reach it, the page can be indexed and show up in search results. Nothing is ever published unless you create the link yourself. To take a link down before it expires, open the result and choose “Remove link” — you can revoke your own share link at any time, and the page stops opening for everyone who has it.
Your work history
If you are signed in, we also keep a short history of the results you make, so “My Work” still has them after a reload or on another device. An entry is a small preview image — at most 32 KB — plus the details of the job, such as the tool you used and the file name. It is never a copy of the file you uploaded, and it does not keep the processed file alive: that still deletes itself on the normal 24-hour schedule, after which the preview remains as a record but the result can no longer be opened. How far back the history reaches depends on your plan — 7 days on the free plan, 180 days on Premium — and each entry deletes itself automatically at the end of that window. You can remove a single entry or clear the whole list from My Work at any time, and deleting your account erases the history with it. Signed out, none of this happens: the recent-work list on a signed-out device is stored in that browser only and is never sent to us.
Платежи
Платные подписки обрабатываются нашим платёжным провайдером Paddle, который выступает в роли продавца-оператора (merchant of record). Полные данные вашей карты передаются напрямую в Paddle и обрабатываются в соответствии с отраслевыми стандартами безопасности платёжных карт — они никогда не поступают на серверы Pixoate и не хранятся на них. На каждую платную подписку распространяется 14-дневная гарантия возврата средств.
Данные вашего аккаунта
Бесплатный аккаунт хранит только предоставленные вами данные — имя, адрес электронной почты и настройки профиля, — а также информацию о вашем тарифе и счётчики использования. Вы можете в любой момент запросить полное удаление аккаунта и всех связанных с ним данных, обратившись в поддержку; удаление необратимо и не может быть отменено.
Сообщение о проблеме безопасности
Если вы считаете, что обнаружили уязвимость в Pixoate, сообщите о ней через нашу форму обратной связи с темой «Security» и укажите шаги для воспроизведения. Мы рассматриваем каждое сообщение и отвечаем максимально быстро. Пожалуйста, дайте нам разумное время на устранение проблемы, прежде чем раскрывать её публично.
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