How do I get help with a Free-tier tool?

Email support@pixoate.com or use the in-app chat (bottom-right). Most tools have a built-in FAQ panel that answers the top 5 questions. Response within 1 business day.

How do I reach sales for an Enterprise plan or API access?

Email sales@pixoate.com with your use case (volume, integration needs, team size) — we'll set up a 30-min discovery call within 2 business days. Enterprise trials typically start within a week of first call.

Do you respond on weekends?

Free / Premium support: business hours, Mon-Fri. Enterprise customers with 24/7 SLA get round-the-clock phone + email support. Critical outages: status.pixoate.com posts updates regardless of day.

Where do I report a security issue?

security@pixoate.com — responsible-disclosure rewards available for verified vulnerabilities. PGP key on /security.

Do you have a partner program?

Yes — affiliate program (15-30% commission), reseller program for agencies and consultants, white-label / OEM licensing for SaaS partners, and integration partnerships for complementary tools. Email partners@pixoate.com.

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