Question 1

Which plan is right for me?

Accepted Answer

Free is enough if you only need basic editing (resize, crop, compress, convert, PDF tools). Premium ($9-15/month range) is for content creators, freelancers, and small businesses who use AI background removal, upscaling, or advanced effects regularly. Enterprise is for teams of 5+, agencies, e-commerce companies processing 1000+ images/month, or anyone needing API access.

Question 2

Can I try Premium features before paying?

Accepted Answer

Yes — the free tier includes a daily allowance of AI actions (background removal, upscaling, advanced effects) at no cost, with no credit card required, so you can evaluate the AI features every day. If you upgrade and Premium isn't right for you, every paid subscription is covered by a 14-day money-back guarantee.

Question 3

Can I cancel my subscription anytime?

Accepted Answer

Yes — cancel anytime from your dashboard with one click. You keep Premium access until the end of your current billing period, then automatically revert to the Free tier. No cancellation fees, no questions asked. Eligible for a full refund within 14 days of purchase.

Question 4

Do you offer monthly and annual billing?

Accepted Answer

Yes — monthly billing for flexibility, annual billing with ~20% discount for committed users. Switch between plans anytime; annual users get the discount applied immediately when upgrading from monthly.

Question 5

What payment methods do you accept?

Accepted Answer

Credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, and UPI / Razorpay for India. Enterprise customers can pay by invoice / wire transfer with Net 30 terms.

Question 6

Is there a team plan or volume discount?

Accepted Answer

Enterprise plan is built for teams — includes seat-based pricing, centralized billing, SSO (SAML/OIDC), shared project library, admin controls, and audit logs. Volume discounts kick in at 10+ seats. Contact sales for a custom quote.

Question 7

Do you have an API I can integrate?

Accepted Answer

Yes — Enterprise plan includes REST API access for background removal, OCR, image upscaling, image conversion, PDF processing, and document generation. Standard REST + JSON, with SDKs for Python, Node.js, and PHP. Rate limits scale with plan tier. API docs available after Enterprise signup.

Question 8

Is my data secure? Is Pixoate compliant?

Accepted Answer

PDF, developer and document tools run client-side in your browser — those files never leave your device. Image processing, OCR and AI features upload over HTTPS, run on our secure servers, and auto-delete after processing. We don't share uploads with third parties or use them to train models. We honor GDPR data-subject requests for EU users, and Enterprise customers can request a custom data processing agreement.

Question 9

Is there a discount for students, nonprofits, or open source?

Accepted Answer

Yes — 50% discount for verified students (.edu email), free Premium for registered nonprofits (501c3 in US, equivalent in EU/UK/India), and free Enterprise plan for OSS projects with 1000+ GitHub stars. Email support to apply.

Question 10

What happens to my saved work if I downgrade or cancel?

Accepted Answer

Your saved projects and account stay intact — you just lose access to Premium-only AI features. Free-tier tools continue to work. Resubscribing restores Premium access instantly with your project history intact.

Question 11

How is Pixoate cheaper than buying separate tools?

Accepted Answer

Replacing Pixoate's tools with specialized products costs: remove.bg ($9/mo) + TinyPNG Pro ($25/yr) + Smallpdf ($12/mo) + iLovePDF ($7/mo) + Topaz Gigapixel ($99 one-time) + OCR API + Canva Pro ($13/mo) = $50+/month or $600+/year. Pixoate's Premium subscription consolidates these into one plan.

Question 12

Can I evaluate Enterprise features before committing?

Accepted Answer

Yes — reach out through the contact form at pixoate.com/contact with your use case (volume, integration needs, team size) and we'll arrange a guided evaluation of Enterprise features for your team.

Funktionen	Kostenlos	Premium	Enterprise
Nutzung & Limits
Zugriff auf alle über 100 Tools
Clientseitige Tools (QR, Hash, JSON, Generatoren)	Unbegrenzt	Unbegrenzt	Unbegrenzt
Tägliche Konvertierungen & Exporte	10 / Tag	Unbegrenzt	Unbegrenzt
Stapelverarbeitung
Maximale Dateigröße	5 MB	50 MB	Unbegrenzt
Werbefreie Nutzung
Verarbeitungsgeschwindigkeit	Standard	Priorität	Am schnellsten
KI- & OCR-Tools
KI-Hintergrundentfernung	3 / Tag	Unbegrenzt	Unbegrenzt
KI-Bildhochskalierung	3 / Tag	Unbegrenzt	Unbegrenzt
OCR → Word / Excel / CSV / Text	5 / Tag	Unbegrenzt	Unbegrenzt
Bild- und Dokumentübersetzung
OCR für Handschrift und Belege	5 / Tag	Unbegrenzt	Unbegrenzt
PDF- und Dokument-Tools
PDF bearbeiten (zusammenführen, teilen, signieren, komprimieren)	Begrenzt
PDF ↔ Word / Excel / PowerPoint	Begrenzt
Bild → PDF und durchsuchbares PDF
Team und API
REST-API-Zugriff
Teammitglieder	1	1	Unbegrenzt
Individuelle Integrationen
White-Label / Branding
Support
Support-Stufe	Community	E-Mail	Dediziert, rund um die Uhr
Verfügbarkeits-SLA
Persönlicher Account-Manager

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