Refund Policy - Pixoate Terms and Conditions
Clear and transparent refund policy for our services
Learn about our free tier, the money-back guarantee on your first subscription payment, and how cancellation works. We believe in transparency and fair business practices for all our users.
Policy Overview
At Pixoate, we believe in transparency and fair business practices. The first payment of every new subscription is covered by a 14-day money-back guarantee, a free plan lets you try Pixoate before you pay, and you can cancel a subscription at any time to stop future renewals.
14-Day Money-Back Guarantee
If Pixoate is not right for you, tell us within 14 days of your first subscription payment and we refund it in full. The guarantee covers the first payment of a new subscription, including the first charge after a free trial. Renewal payments, passes and credit packs are not covered; cancelling stops the next renewal.
What We Offer
✓ Free plan
Use core tools on Free, including the stated daily allowance for eligible AI actions. No payment is required to start.
✓ Cancel Anytime
Cancel your subscription at any point to stop future billing.
✓ Continued Access
After canceling, enjoy premium features until the end of your current billing cycle.
✓ Account Deletion
Contact our support team if you wish to completely delete your account and data.
Important Limitations
✗ Renewals Are Not Refunded
Payments after the first billing period of a subscription are final. Cancel before the renewal date to stop the next charge.
✗ No Partial Refunds
We do not provide partial or pro-rated refunds for unused time or unused credits.
✗ No Retroactive Cancellations
Cancellations only affect future billing cycles, not payments that were already processed.
Free Tier Terms
Pixoate offers a free tier that includes a daily allowance of our Premium AI features, designed to give you complete confidence in our platform before making any financial commitment.
- Duration: The free tier does not have a fixed end date
- Access: Daily allowance of premium AI tools including background removal and image upscaling
- No Credit Card Required: Use the free tier without providing payment information
- No Automatic Billing: You choose when to upgrade to a paid plan
- Output quality: Free downloads are clean — no watermark. No signup is required for standard tool use. Photo effects and AI edits have a web-size limit on Free, with the original-resolution result available through Premium or one credit. Crop, resize, rotate, compress and convert stay full size.
Subscription Management
Cancellation Process
You maintain full control over your subscription and can cancel at any time through your account settings. Here's what happens when you cancel:
Immediate Effects:
- • Future billing is stopped immediately
- • You retain premium access until your current period ends
- • No cancellation fees or penalties
- • Account remains active with free features
Billing Cycle Continuation
When you cancel your subscription, you continue to have full access to premium features until the end of your current billing period. This ensures you receive the full value of your payment without losing access mid-cycle.
Refund Policy Details
Our refund policy is straightforward: the first payment of a new subscription is covered by a 14-day money-back guarantee, and later payments are final. The free plan lets you evaluate our premium features before paying, and cancelling a subscription stops future renewals.
How Refunds Work
Here is how it works:
- • Ask within 14 days of your first subscription payment and we refund it in full — contact support from the email on your account
- • Cancelling a subscription stops the next renewal and keeps your access until the end of the period you already paid for
- • Renewal payments, passes and credit packs are not refunded, and unused time or unused credits are not exchanged for cash
- • Payments are processed securely through our payment provider, Dodo Payments
Billing Questions
To use the guarantee, or if you believe you were charged in error, contact support and we will take care of it. Refunds go back to the original payment method, and premium access ends when the refund is issued. Nothing in this policy limits rights you have under the consumer law that applies to you.
Account Deletion
If you wish to completely remove your account and all associated data from our systems, you can request account deletion by contacting our support team.
Account Deletion Process:
- • Contact support through our contact form with your deletion request
- • Provide account verification information
- • All personal data and account history will be permanently removed
- • This action cannot be undone
How to Proceed
To Stop Future Charges
If you no longer want to use Pixoate premium features, simply go into your account settings and cancel your subscription. This will prevent any future billing while maintaining your access until the current period ends.
For Account Deletion or Questions
Contact Pixoate Support through our contact form to inquire about deleting your account or to ask any further questions about our policies. Contact Support
Have Questions About Our Policy?
Our support team is here to help clarify any aspects of our refund policy or assist with account management.
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