PixoateRefund Policy - Pixoate Terms and Conditions
Clear and transparent refund policy for our services
Learn about our free tier, cancellation process, and 14-day money-back guarantee. We believe in transparency and fair business practices for all our users.
Policy Overview
At Pixoate, we believe in transparency and fair business practices. We offer a 14-day money-back guarantee on paid subscriptions, alongside a free tier, so you can evaluate our premium features with complete confidence.
14-Day Money-Back Guarantee
If you are not satisfied with a paid subscription, request a full refund within 14 days of your purchase and we will return your payment.
What We Offer
✓ 14-Day Money-Back Guarantee
Request a full refund within 14 days of any paid subscription purchase, no questions asked.
✓ Free Tier Forever
Use core tools free forever, including a daily allowance of premium AI actions. No payment required upfront.
✓ Cancel Anytime
Cancel your subscription at any point to stop future billing. Simple and hassle-free.
✓ Continued Access
After canceling, enjoy premium features until the end of your current billing cycle.
✓ Account Deletion
Contact our support team if you wish to completely delete your account and data.
Important Limitations
✗ Refunds Within 14 Days Only
Refund requests must be made within 14 days of your purchase. After this window, payments are non-refundable.
✗ No Partial Refunds After the Window
Once the 14-day window has passed, we don't provide partial refunds for unused portions of your subscription period.
✗ No Retroactive Cancellations
Cancellations only affect future billing cycles, not previously processed payments outside the refund window.
Free Tier Terms
Pixoate offers a free tier that includes a daily allowance of our Premium AI features, designed to give you complete confidence in our platform before making any financial commitment.
- Duration: Unlimited — the free tier never expires
- Access: Daily allowance of premium AI tools including background removal and image upscaling
- No Credit Card Required: Use the free tier without providing payment information
- No Automatic Billing: You choose when to upgrade to a paid plan
- Full Features: No watermarks on any output
Subscription Management
Cancellation Process
You maintain full control over your subscription and can cancel at any time through your account settings. Here's what happens when you cancel:
Immediate Effects:
- • Future billing is stopped immediately
- • You retain premium access until your current period ends
- • No cancellation fees or penalties
- • Account remains active with free features
Billing Cycle Continuation
When you cancel your subscription, you continue to have full access to premium features until the end of your current billing period. This ensures you receive the full value of your payment without losing access mid-cycle.
Refund Policy Details
Our refund policy is straightforward and transparent. Every paid subscription is covered by a 14-day money-back guarantee, in addition to our free tier that lets you evaluate our premium features before paying.
14-Day Money-Back Guarantee
If you are not satisfied with your paid subscription, you can request a full refund within 14 days of your purchase. Here is how it works:
- • Request a refund within 14 days of your purchase date
- • Submit a request through our contact form using your account email address
- • Approved refunds are returned to your original payment method
- • Refunds are processed securely through our payment provider, Paddle
After the 14-Day Window
Once the 14-day refund window has passed, payments are non-refundable. We're still committed to your satisfaction — if you're experiencing issues with our service, please contact our support team. We're often able to resolve technical problems or provide guidance to help you get the most value from your subscription, and you can cancel at any time to stop future billing.
Account Deletion
If you wish to completely remove your account and all associated data from our systems, you can request account deletion by contacting our support team.
Account Deletion Process:
- • Contact support through our contact form with your deletion request
- • Provide account verification information
- • All personal data and account history will be permanently removed
- • This action cannot be undone
How to Proceed
To Stop Future Charges
If you no longer want to use Pixoate premium features, simply go into your account settings and cancel your subscription. This will prevent any future billing while maintaining your access until the current period ends.
For Account Deletion or Questions
Contact Pixoate Support through our contact form to inquire about deleting your account or to ask any further questions about our policies. Contact Support
Have Questions About Our Policy?
Our support team is here to help clarify any aspects of our refund policy or assist with account management.