Question 1

How do I get help with a Free-tier tool?

Accepted Answer

Use the contact form at pixoate.com/contact — we respond within 1 business day. Most tool pages also include a built-in FAQ section that answers the most common questions.

Question 2

How do I reach sales for an Enterprise plan or API access?

Accepted Answer

Use pixoate.com/contact?intent=enterprise with your use case — volume, integration needs and team size — and we'll typically follow up within one business day. API eligibility starts at Pro; calls use separately purchased credits.

Question 3

Do you respond on weekends?

Accepted Answer

Support runs during business hours, Monday to Friday. Enterprise plans can include extended support coverage — mention it when you contact us.

Question 4

Where do I report a security issue?

Accepted Answer

Report it through the contact form at pixoate.com/contact with "Security" in the subject. See pixoate.com/security for our data-handling practices and responsible disclosure policy.

Question 5

Do you have a partner program?

Accepted Answer

For partnership, reseller, or white-label inquiries, use the contact form at pixoate.com/contact with details about your business and use case.

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