Customer Support
Customer Support Executive
Help people succeed with Pixoate — solve problems over email and live chat and make sure every customer has a great experience with our AI platform.
- Location
- Remote — United States, United Kingdom or Australia
- Employment type
- full time
- Posted
About the role
Customer experience is at the heart of Pixoate. We're looking for someone who genuinely enjoys helping people, solving problems and ensuring every customer has a great experience with our AI-powered platform.
Success is measured by CSAT, first-response time, resolution time, ticket quality and customer retention.
Hiring process: Application → Communication assessment → Practical support scenario → Interview → Offer.
If you're passionate about helping customers succeed and want to be part of a growing AI startup, we'd love to hear from you.
Eligible locations
This is a fully remote role. Applicants must be based in the United States, the United Kingdom, or Australia.
What you will do
- Respond to customer inquiries via email and live chat
- Troubleshoot product and account issues
- Assist with billing and subscription questions
- Escalate technical issues when needed
- Reproduce and document bugs
- Create and update help-center articles
- Gather customer feedback and share insights with the product team
- Maintain high customer satisfaction
What we are looking for
- Excellent written English
- Strong communication skills
- Problem-solving mindset
- Ability to explain technical concepts clearly
- Attention to detail
- Time management
- Customer-first attitude
Nice to have
- SaaS support experience
- Help-desk software
- Basic HTML/CSS
- Technical troubleshooting
- AI product familiarity
Apply for Customer Support Executive
No account is required. Submit one application directly to Pixoate.
What happens to your data
Your resume is encrypted in transit and access is limited to hiring personnel and service providers needed to receive and store the application. It is not published or used to train models. Contact us to request deletion.
